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Uploaded logo in an invoice appears fuzzy/has shadowing

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pcc
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Uploaded logo in an invoice appears fuzzy/has shadowing

Hi there,

I'm a recent MYOB Essentials subscriber and have customised the invoice template by adding my logo. 

 

The logo (jpg) is under the 1mb size limit and is made up of red text on a white background.

I've tried 3 versions (sizes) of the logo, 89kb, 231kb & 359kb.

 

When viewing the jpg itself it's clear and crisp, however when uploaded and viewed in an pdf'd invoice, it has grey shadowing behind the text.

 

Any ideas?

 

Thanks and I look forward to hearing your feedback.

6 REPLIES 6
Former Staff Sebastien_D
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Sebastien_D
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Re: Uploaded logo in an invoice appears fuzzy/has shadowing

Welcome to the Community Forum @pccwe hope you find it beneficial for your MYOB queries.

 

Sorry to hear of the troubles you were experiencing with uploading your logo in MYOB Essentials. Have you attempted to re-upload the logo in different file types such as png or a bmp file? Do you also adjust the logo when its uploaded in Essentials?

Please check this and let us know how you go.

Kind Regards

Sebastien
MYOB Client Support


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pcc
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pcc
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Re: Uploaded logo in an invoice appears fuzzy/has shadowing

Hi @Sebastien_D and thank you for your reply.

Once uploaded, I haven't adjusted it at all.

I will try your suggestion of a png and bmp and let you know how I go.

Thanks again and I'll be in touch.

Sincerely,

PCC

Former Staff Sebastien_D
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Sebastien_D
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Re: Uploaded logo in an invoice appears fuzzy/has shadowing

Hi @pcc,

Thanks for your reply.

Hopefully you were able to find a resolution for your logo troubles in MYOB Essentials. Please let us know how you went as we are happy to investigate this further for you. We appreciate your patience for posting on the Community Forum and value your feedback. Otherwise do not hesitate to contact us again if you have any other questions or concerns.

Kind Regards

Sebastien
MYOB Client Support


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pcc
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pcc
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Re: Uploaded logo in an invoice appears fuzzy/has shadowing

HI @Sebastien_D,

Tonight I've uploaded a png file and it's much clearer - problem now resolved.

Thanks again.

PCC

Former Staff Sebastien_D
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Sebastien_D
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Re: Uploaded logo in an invoice appears fuzzy/has shadowing

Hi @pcc,

Thanks for marking my post as an accepted solution.

Glad to hear you were able to get your issue all resolved and that it is now working smoothly.  We appreciate your patience for posting back your results on the Community Forum and value your feedback. Please do not hesitate to contact us again if you have any other queries or concerns.

Kind Regards

Sebastien
MYOB Client Support


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pcc
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Re: Uploaded logo in an invoice appears fuzzy/has shadowing

Thanks @Sebastien_D.

Cheers!

PCC

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