getting logged out every 30 minutes

Contributing Cover User
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Contributing Cover User
Contributing Cover User

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getting logged out every 30 minutes

I keep getting logged out about every 30 minutes, even when selecting keep logged in for 12 hours.

 

 

Its only recently started.  I see other old archived posts suggesting that i completely uninstall my browser and reinstall however I'm unwilling to upset my whole workflow because myob can't write a stable platform.

 

Anyone else having this trouble in the last week?

 

Anyone have any viable ideas to fix this?  What are we paying myob money to do?

 

 

2 REPLIES 2
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Contributing Cover User
10 Posts
Contributing Cover User
Contributing Cover User

10Posts

0Kudos

0Solutions

Re: getting logged out every 30 minutes

I especially like how myobs help solutions are "ask other paying customers for an answer".  Note how the livechat is greyed out with no link under it?

 

 

Screen Shot 2020-02-09 at 12.59.48 pm.png
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MYOB Moderator
1,384 Posts
MYOB Moderator
MYOB Moderator

1,384Posts

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Re: getting logged out every 30 minutes

Hi @frank3 

 

Sorry to hear you are having problems with being logged out of Essentials.  So that we can work out what's happening can you please try using a different browser or incognito mode and see if that resolves the issue. Additionally this post, Essentials endlessly logging out, has a possible cause by Haydes will may be helpful.

 

We do offer a variety of support options and LiveChat is available by clicking on the green LiveChat button in the bottom right corner of the support page.

 

Please do let me know how you get on.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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