will MYOB ever take ownership of the ongoing issues with essentials logging out despite the '12hour' button being ticked?

frank3
Experienced Cover User
22 Posts
Experienced Cover User
Experienced Cover User

22Posts

13Kudos

0Solutions

will MYOB ever take ownership of the ongoing issues with essentials logging out despite the '12hour' button being ticked?

there are many threads about this, it has been persistent for a year now and we get the usual responses such as "our team is looking into it"

 

 

and " we are redesigning the webspage and it will be rewritten and released Q3 2020"

 

meanwhile, we are expected to pay for a substandard, broken and clearly faulty product.

 

Class action anyone?

6 REPLIES 6
frank3
Experienced Cover User
22 Posts
Experienced Cover User
Experienced Cover User

22Posts

13Kudos

0Solutions

Re: recieving emails

this is double handling but you then have a record of all quotes and invoices, makes it much easier to cancel your subscription to myob due to their incompetence ind ealing with the essentials logging you out issues...

frank3
Experienced Cover User
22 Posts
Experienced Cover User
Experienced Cover User

22Posts

13Kudos

0Solutions

Re: getting logged out every 30 minutes

did this without success, a year later the problem persists across various computers, browsers and OS.

 

It would appear that MYOB is incapable of writing a stable platform.

frank3
Experienced Cover User
22 Posts
Experienced Cover User
Experienced Cover User

22Posts

13Kudos

0Solutions

Re: Keep getting logged out of MYOB Essentials

this has been going on for over a year now and MYOB is still throwing off.  Time we started making complaints to the ACCC as this software is not 'fit for purpose' and not worth paying for.

Screen Shot 2021-01-30 at 10.58.25 pm.png
Steven_M
MYOB Moderator
40,148 Posts
MYOB Moderator
New Zealand
MYOB Moderator

40,148Posts

5,447Kudos

5,932Solutions

Re: will MYOB ever take ownership of the ongoing issues with essentials logging out despite the '12hour' button being ticked?

Hi @frank3 

 

We do understand that there is a number of clients that have been affected by a long-outstanding cookie issue that is impacting MYOB Essentials which causes those users to log out of the MYOB Essentials business unexpectedly. Due to the nature of the situation, it is still with our products teams, and we are unable to provide additional information and a resolution timeframe at this time.

 

We'll communicate any further information relating to updates on this situation, when we do have them, on MYOB Essentials Automatic log out after period of time

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

GRNerd
Experienced User
52 Posts
Experienced User
Experienced User

52Posts

35Kudos

1Solutions

Re: will MYOB ever take ownership of the ongoing issues with essentials logging out despite the '12hour' button being ticked?

VERY VERY Poor slow responce. A reminder your users are very unhappy with MYOB's failure to fix bug in even an UNTIMELY time trame.

 

Please hire a new, competent this time, head of programming / accounts or similar that can allocate the resources and skills needed to fix your ever increasing major long time outstanding bugs that get reported.

frank3
Experienced Cover User
22 Posts
Experienced Cover User
Experienced Cover User

22Posts

13Kudos

0Solutions

Re: will MYOB ever take ownership of the ongoing issues with essentials logging out despite the '12hour' button being ticked?

years of substandard product and still no idea of when it will be fixed.  I believe that they have no idea how to fix it.

 

 

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post