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Share your ideas for improving MYOB Essentials Accounting. Vote on ideas and discuss them with the MYOB product development team.

MYOB Essentials

PayDirect Online

knightpilot

2Posts

96Kudos

0Solutions

2 Posts
User
New
New

Can there be a check box added that will automatically add the fee's associated with Pay Direct Online to the invoice if i choose to pass them on. Once checked it should add a disclaimer to the invoice that a 2.2% + 0.25 cent transaction fee applies to all payments processed through this service.

 

Then when the customer selects view invoice they should be presented with 2 options:

firstly - print and pay (direct debit/cheque) the normal invoice amount

secondly - a pay now button that has the service charges added, which should also clearly state they are MYOB charges. The pay now button would need to automatically generate an updated or a standalone invoice for the transaction fee's

New
35 Comments
harvey_fred
3 Posts
Cover User

I have had to remove my pay online option as no action was taken to address the issue of transferring the surcharge to the customer.  MYOB, please advise when action has been taken and I will happily turn it back on again.

EAndrews
1 Post
Cover User

I find it dissapointing that MYOB will not allow the credit card surcharge to be placed on customers if they elect to pay by credit card. How can you cater as a software provider to small and medium businesses when this is impacting cashflow ? You are currently promoting this option however it appears that you fail to visibly note that charges will be incurred by the business.  I think this needs to be a priority in terms of system development. 

AndrewKelly
8 Posts
Cover User

I totally agree! From a technical view this is a very simple coding fix. I am floored as to the reason MYOB would refuse to enable this function! 

Experienced Cover User MrsC1965
22 Posts
Experienced Cover User

This feature absolutely must happen.  We will NOT activate this feature until we can recover the costs of accepting credit cards as the fees come out of our profit and that doesn't work for us at all.  Crazy that it wasn't made available when the feature was first made available.  MYOB you need to catch up please.

Experienced Cover User Colin_ODW
14 Posts
Experienced Cover User

This is urgently required. Happens at 99% of all retail outlets now if you choose to pay by card.

Hulio
1 Post
Cover User

Definitely would benefit from an automatic recovery for the credit card fees. This becomes a large expense for the business when large number of invoices are paid by credit card.

Banno
2 Posts
Cover User

Please add automatic surcharge fee to invoice if paying via credit card that covers the 2.2% and the 25 cent fee.

AndrewKelly
8 Posts
Cover User

2.5 years in and we still don't a basic yet critical checkbox from MYOB! Appaling. 

renee4444
9 Posts
User

please allow this soon. i am not going to use this feature untill the surcharges can be automatically added. i have been waiting for over 12 months.

TotalGardenCare
2 Posts
User

We would also benefit majorly from this feature. MYOB, what are you doing? It's 2019 dammit.