On the 10/06/2011, I made the following suggestion:
"Customer Statements leave a lot to be desired. Apart from the need for a logo, the invoice descriptions field only lists 'Sales Invoice' as the invoice description. This is very bland and not that informative. AccountRight overcomes this problem by including a journal memo field in the new sales window that can be used to summarises the contents of the invoice and which subsequently appears in the description field of the customer statements."
As far as I can see, no changes have been made to the format of Customer Statements, such that I now have to resort to doing my customer statements by hand.
The ability to personalise invoices and statements and add Payment Options / How to pay section has been delivered. For more information please refer to Essentials blog article improved customer statements today