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Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

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mads501
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Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Trying to make changes to an employees details and cannot save. Could anyone help?

Regards

Madeleine

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SAL16
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

I am also having the exact same issue, and then I also came across other problems all payroll related. Noticed that my Casual staff were all now permanent staff and they were accruing leave in the payrun.... so everyone should triple check there payroll for all potential errors. 

 

I am trying to change some of my employees from salary to hourly and that error comes up and therefore not being able to complete my payroll as I need to adjust the hours down. I have had to manually work out the net pays just for the moment until someone can help me fix it.

Yanike_S
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Hi @mads501 @SAL16 

 

Thanks for your post.

 

This particular message is caused by the employee payment details not being set correctly or missing information. It commonly occurs when you have the Payment Method set to be Electronic but haven't entered in banking details.

 

To avoid this occurring the recommendation would be to navigate to the employee's Payment details (Payroll>>Employees>>Select the employee>>Payment Details) and ensure that you either have the Payment Method set to be Electronic and have entered the corresponding banking information in OR have that set to be a different payment method i.e. Cash or Cheque.

 

Let me know if this solves it for you!

Kind regards,
Yanike

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SAL16
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Hi Yanike

 

Yes thanks I spoke to a support technician this morning and they said exactly what you did and it has resolved my issue. It happened when the file was upgraded to the new format which was annoying as I wasn't expecting it.

 

I did  have to go back and check all my employee card files / settings as they had all reverted to Full Time and had leave accruals etc. So if this happens to anyone else I would highly recommend triple checking all of your employee card files before doing your next payrun. 

Yanike_S
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Hi @SAL16 

 

I am glad this has resolved it for you.

 

With the upgrade employee details, leave balances and pay history should come across from your old MYOB Essentials. If this is not the case, I would recommend replying directly to the email you have received from the migration team. This shouldn't happen and they will be able to help you resolve this.

Kind regards,
Yanike

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sandymcf
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

This happened to me also. All my employees have gone from casual to full time, are accruing leave and untill I update the name of their bank accounts to having CAPS I can't change them.. Having a very painful day

CCPM
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Hi,

 

I have this problem and things are set correctly for the employee's payment details.  Please help.

sandymcf
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Have you changed the description of the employees bank account into all capitol letters? 

CCPM
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Did that and now I get "One or more fields exceed the maximum character limit."

SAL16
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Hi All 

 

My problem was related to the banking details and luckily I don't use the electronic payments so I changed all of mine to Cheque and that seemed to fix it.

 

I also had issues with the Annual Leave and Personal Leave becuase I changed people from Salary to Hourly so I had to reset all of that again.

 

 

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