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Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

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Yanike_S
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Hi @CCPM 

 

Did you manage to resolve it with the help of @sandymcf and @SAL16?

 

If you are still having issues, could you attach a screenshot of the error message and the details you are trying to change (making sure to block out any sensitive information). 

 

 

Kind regards,
Yanike

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CCPM
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

No still getting that message.


And changes in notes aren't saved.  I have actually reduced the total characters in notes and still nothing

Screen Shot 2021-09-10 at 2.32.35 pm.png
Yanike_S
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Hi @CCPM 

 

Thanks for the screenshot of the error message. Could you also attach a screenshot of the transaction you are trying to save?

 

If this contains sensitive information, you can send this to me via Private Message

Kind regards,
Yanike

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CCPM
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

I still get this message even if I don't make any changes.

Yanike_S
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Hi @CCPM 

 

As a test, clear the Notes contents completely from the employee's contact card and attempt to save the changes again. This should allow you to get around the "One or more fields exceed the maximum character limit" error as it's related to the number of characters in the Notes field and impacts saving changes to the other fields in the employee card if characters exceed the maximum limit.

 

That said, if there is nothing entered in the Notes field and you're still getting this error, please send us your serial number by Private Message so we can look further into why that error might be occurring.

Kind regards,
Yanike

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LaurenG13
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Re: Error message An unrecognised error occurred - CommonRules_RegularExpressionMatch An unrecognised error occurred - CommonRules_UpperCaseRequired

Seriously this is the most illogical, disruptive and dumb 'upgrade' ever.  You had a good product.  Im now looking to change courtesy of your 'improvements'.


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