2 Factor Authentication - changing phones

mattwebster
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2 Factor Authentication - changing phones

have changed phones now my two factor authentictor is not working help please. 

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ERIN-N
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Re: 2 Factor Authentication - changing phones

I have the same problem - would appreciate the answer also 

I have updated to a new Iphone & Having trouble setting up the 2 factor authentication.

 

MYOB Moderator Neil_M
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Re: 2 Factor Authentication - changing phones

Hi @ERIN-N & @mattwebster 

 

As the authentication is tied to the specific device there are a few steps that need to be done to switch over the authentication onto the new device. That said these steps are outlined in our help article Switching your two-factor authentication device. This article steps through how to switch over the authentication if you do and don’t have access to the old device

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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