Downgrade from MYOB Essentials Accounting + Payroll to MYOB Essentials Payroll Only

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Downgrade from MYOB Essentials Accounting + Payroll to MYOB Essentials Payroll Only

Hi MYOB,

I have a client who had to temporarily upgrade their MYOB Essentials Payroll Only file ($10 per month) to the full version of MYOB Essentials Accounting + Payroll ($60 per month) to access a higher number of employees for their payroll, but they are now back down to 4 employees again and want to downgrade their full version of MYOB Essentials back to Essentials Payroll Only, but this doesn't appear to be an option in the change subscription menu. Are you able to provide some assistance on how to downgrade back to Essentials Payroll Only?

Many thanks in advance for your help.

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MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: Downgrade from MYOB Essentials Accounting + Payroll to MYOB Essentials Payroll Only

Hi @CLJones

 

Thank you for your post. I'm happy to assist, can you please send me a private message with the following information:

  • Serial number 
  • Business name 
  • Email address 
  • Your clients full name 

Cheers,
Melisa

MYOB Community Support

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