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I am trying to process super payments but an error message appears
"finish setting up this employee's details before paying their super"
I have checked and re checked and the employee's concerned have completed details.
How can I solve this?
I'm assuming that's the regular "setup banner" that appears when going to Payroll > Pay Superannuation.
This is what I mean by "setup banner":
If you still show Employee's to be paid here, I suggest having a look at this support note: Set up employees for paying super
This has a list of what needs to be entered per-employee. Once all employees have the information entered the banner should disappear.