Why cant it find any Super Payments?

Highlighted
Contributing User MichaelAllan
8 Posts
Contributing User
Contributing User

8Posts

1Kudos

0Solutions

Solved: Go to Solution

Why cant it find any Super Payments?

So when i used to do Payroll , i would finish it off , then go to the super page , download  the super payments , head to the super portal and badabing badaboom everything is done , but for the last two weeks Myob has been unable to find any Super payments for my employees despite is clearly being on the payroll? Whats happening and how can i fix this?

 

 

Screenshot_2019-08-20 MYOB Essentials - Pay superannuation.png
11 REPLIES 11
Former Staff Gayathri
1,144 Posts
Former Staff
Former Staff

1,144Posts

132Kudos

122Solutions

Re: Why cant it find any Super Payments?

Hi @MichaelAllan,

 

Thank you for the post!

 

Thank you for providing the screenshot. As you have status(Not downloaded) filtering out all super contributions,try changing it and the payment date range is specified. Super has nothing to do with the pay period.

 

Thank you.

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing User MichaelAllan
8 Posts
Contributing User
Contributing User

8Posts

1Kudos

0Solutions

Re: Why cant it find any Super Payments?

Nope , still no change , i havn't been able to do Super for two weeks now and it's quite worrying.

InkedScreenshot_2019-08-20 MYOB Essentials - Pay superannuation(1)_LI.jpg
Contributing User MichaelAllan
8 Posts
Contributing User
Contributing User

8Posts

1Kudos

0Solutions

Re: Why cant it find any Super Payments?

bump

Former Staff Andrew_Y
805 Posts
Former Staff
Former Staff

805Posts

150Kudos

78Solutions

Re: Why cant it find any Super Payments?

Hello @MichaelAllan 

 

Thanks for your post.  I hope you will find plenty of helpful information and assistance on the community forums.

 

Sorry to hear that the advice offered by my colleague were not sucessful in Paying Super.  Are you able to clear your browser caches and try logging out of essentials to make sure there are no conflicting data prohibiting you to see any items in the Pay Super window?  If you are not already doing so, I would also recommend downloading and using the Chrome browser to use Essentials.

 

These posts from the forums may also have information that may be of interest to you in trying to solve this issue.

 

Unable to download CSV file in Pay Superannuation tab

Can't find Pay Super download file

 

If the suggestions above are not helpful, are you able to provide a bit more information about when you first noticed this issue, and anything about the payrolls that had been completed and not included for pay super.  Were there any new employees recently?

Cheers,
Andrew

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing User MichaelAllan
8 Posts
Contributing User
Contributing User

8Posts

1Kudos

0Solutions

Re: Why cant it find any Super Payments?

Tried using Chrome , no change and also flushed the cache. I have done nothing different from all the other times i've done the payroll , i completed the payroll , sent off the email but this time it just didn't even give me a prompt to download a file to upload to Super Portal. No new employees. I did make an error two weeks ago and i had to redo all the payroll for that week? Ever since then the Super's been all messed up.

Former Staff Gayathri
1,144 Posts
Former Staff
Former Staff

1,144Posts

132Kudos

122Solutions

Re: Why cant it find any Super Payments?

Hi @MichaelAllan,

 

Thank you for the post!

 

I have sent you a private message asking for few details.

 

Thank you.

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing User MichaelAllan
8 Posts
Contributing User
Contributing User

8Posts

1Kudos

0Solutions

Re: Why cant it find any Super Payments?

My problem still not resolved , no Super Portal file downloaded after i did Payroll , whats going on?

 

Why wont anyone reply to me? I needed help a week ago and still nothing.

Former Staff Gayathri
1,144 Posts
Former Staff
Former Staff

1,144Posts

132Kudos

122Solutions

Accepted Solution Solved

Re: Why cant it find any Super Payments?

Hi @MichaelAllan,

 

Thank you for the post!

 

I apologise for the delayed response. Could you confirm, there are payroll transactions with the super amounts between the date range. If you think that there has to be transactions and are not showing, find the payslips already recorded click on it to view the details and check the paid on date and does it have any super on it.  

 

Thank you.

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Contributing User MichaelAllan
8 Posts
Contributing User
Contributing User

8Posts

1Kudos

0Solutions

Re: Why cant it find any Super Payments?

Oh god , no i found out whats happened , i was putting in the wrong date in 3 weeks ago and Myob just kinda went along with it , i didnt check it properly

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post