Automated Email Bounce Backs

Harold_M
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Automated Email Bounce Backs

Hi Team

 

I have received a few more bounce backs through the automated email invoicing service in Account right.

 

These seem to effect the following emails:

  • p*******@*****.nsw.gov.au
  • sydney******.*******@jobfit.au

I can confirm when forwarded manually via our email server no issues.

 

Below is a sanitized sample email of the bounce back:

 

"

Conrad Road Family Practice <bounce@apps.myob.com>

 
Sorry, email delivery was unsuccessful.

Subject: Invoice XXXXXX; Claim: XXXXXX Patient: XXXXXX XXXXXX

Destination: piclaims@icare.nsw.gov.au

Sent: May 27th 2021, 1:42:24 pm

Message: Please contact us immediately if you are unable to detach or download your Invoice. Thank you.

Diagnostic-Code: rejected
"
 
^edited by moderator
3 REPLIES 3
Yanike_S
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Re: Automated Email Bounce Backs

Hi @Harold_M 

 

Thank you for your post. 

 

Generally speaking, if you are receiving a diagnostic code of a rejected email this would be coming from the receiver’s email server rejecting the incoming email for an unknown reason.

 

As emails sent through MYOB AccountRight would come from slightly different email servers, it’s usually the case that the receiver who isn't receiving the emails, have their servers setup in such a way that it is misreading the incoming emails from MYOB AccountRight as a spam email. This means the email you are sending to the receiver is being rejected at a server level.

 

I checked the 2 emailaddress in our server. There have been multiple invoices sent to p*******@*****.nsw.gov.au. I would ask them to check their junkfolder and whitelist *@apps.myob.com. For sydney******.*******@jobfit.au all the invoices have bounced back straight away; I would ask them to whitelist our server email address to ensure that any emails from it don’t get blocked, get them to check their security settings, or perhaps their inbox is full. 

Please let me know how you get on, and if you require further assistance. 

Kind regards,
Yanike

MYOB Community Support

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Harold_M
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Re: Automated Email Bounce Backs

Hi Yanike_S

 

I will reach out to the respective parties.  But could you also check on your end that the MYOB server is not black listing the email?

 

I had dealt with a similar issue that Komal_S helped me with and it turned out to be on MYOB server end:

 

"Hi @Harold_M 

We have just noticed this email address was blacklisted from our end, however, we have whitelisted it now. Can you please resend the invoices as a test and let us know if they are still getting rejected? 

Kind regards,
Komal"

 

I will keep you updated as to what the recipients advise as well.

 

Thanks in Advance

Harold

Yanike_S
MYOB Moderator
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Re: Automated Email Bounce Backs

@Harold_M 

 

Hi Harold,

 

I checked that this morning and both email addresses are not on the blacklist on our server, sorry I should have explained that clearer. 

Kind regards,
Yanike

MYOB Community Support

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