Cannot get in touch with anyone at MYOB to cancel subscription

[MehmetOCG]

-  F&Z Health Pty Ltd - DO NOT USE - serial no. 6xxxxxxxxxxx

I have been trying to close this account for months and I haven’t been able to. They said call the technical team but again I cannot get through. I want this account closed and my subscription refunded for the last 6 months.

- Twenty Seven Graystone Pty Ltd - serial no. 6xxxxxxxxxxx

Same as above. I want this account closed and my subscription refunded for the last 6 months.

Can you also confirm when the subscriptions are closed that I can still access the data or export the data somehow.

[CloverQ]

Hi @MehmetOCG 

Sorry to hear you are moving away and was having trouble contacting us. Cancellation is handled by our phone based team, I've passed on your details to the team they will get in touch with you to process it further.

Since you are using the new Essentials, once subscription stops you can still access the file in read-only mode for a period of time. I'd suggest following this Help article to complete a few tasks before cancelling - Cancelling your MYOB subscription.