Customer Pay Now Credit Card Payment - Won't process?

LouiseTrack40
Experienced Cover User
18 Posts
Experienced Cover User
Experienced Cover User

18Posts

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1Solutions

Customer Pay Now Credit Card Payment - Won't process?

A client is experiencing issues paying their invoice with the Pay Now option with their credit card. This has worked for them previously but it now seems to get stuck when trying processing and doesn't move from the screen shot below. 

Any recommendations on what to advise them to do please?

 

 

Payment Issue.png

1 REPLY 1
Melisa_D
MYOB Moderator
5,549 Posts
MYOB Moderator
MYOB Moderator

5,549Posts

396Kudos

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Re: Customer Pay Now Credit Card Payment - Won't process?

Hi @LouiseTrack40

 

Thank you for your post. I haven't seen this before, if the client is still experiencing this I would recommend getting them to clear the browser cache they are using to pay the invoice or trying via a different browser

 

Please do let us know how they go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Melisa

MYOB Community Support

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