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June 2020
June 2020
Hi,
Why is it that we cannot drag and drop directly from our emails in to the intray anymore.
I dont want to have to save it to my desk top then drag and drop, that is a waste of my time.
Can we get it back
thank you
Anna
Solved! Go to Solution.
June 2020
June 2020
Hi @AnnaB1,
Thank you for your post. We are aware of an issue with dragging and dropping attachments to the In Tray, this is being investigated by our teams.
Our developers advised that there were no recent changes made to In Tray's back end so this could be caused by an environmental change. Could you please let us know the following information so we can investigate it further?
A screenshot of the Windows update history, and the Outlook information would be much appreciated.
For now you can work around it by dragging the entire email into In Tray, which uploads all attachments within the email. Dragging and dropping documents from local computer or emailing documents to In Tray also works as usual.
Cheers,
Melisa
MYOB Community Support
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