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Hi @ChantalD,
Thanks for your post. I can see that you're on the latest version of Essentials, I'd recommend checking the Invoices app icon and making sure that it is this below:
Also information on this is available on our Help Article Using the MYOB invoice app.
If it is the correct app, can you try uninstall and reinstalling the app. Can you sign in ?
Do let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.
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