MYOB Account Renewal Subscription renewal not recognised

[AdamSOLO]

Update: Support no longer needed after 1.5 hours on hold ...

We have renewed the subscription but we are still not able to log into Account Right.

[Celia_B]

Hi @AdamSOLO 

Thank you for your post. I can understand your frustration and sincerely appreciate you raising this up with us so I can look into this for you. 

In this matter, May I know if you received an error message when your trying to log in to your AccountRight? If you can provide me more details on the issue I can definitely look into this for you and assist you properly. You may send us a Private Message with this details. Note that sensitive information cannot be posted on the Forum. 

• Serial Number
• Company Name 
• First and last name of primary contact
• Email address associated on this account.

I'll wait for your response. 

Cheers, 

Cel