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MYOB App - Can't Sign in

SMBSafety
Experienced Cover User
10 Posts
Experienced Cover User
Experienced Cover User

10Posts

2Kudos

0Solutions

MYOB App - Can't Sign in

Hi,

 

I attempted to open the mobile app on my phone this morning and was asked to enter a password.

 

The scren shows the following:

 

Sign in to your business

 

My company name

 

Administrator

 

Then in a cell it asks for password

 

For the life of me I do not remember the password.

 

What do I do now?

 

Kind Regards,

 

Sean

1 REPLY 1
Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

700Kudos

1,132Solutions

Re: MYOB App - Can't Sign in

Hi @SMBSafety 

If you can open the file in the desktop app, please go to Setup>>User Access>>Administrator and you should be able to overwrite the password and change it. After that is done, try logging in to the app with this new password and let us know if there are still any issues. 

Kind regards,
Komal

MYOB Community Support

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