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Our approved MYOB PayDirect Online facility has not been working for months. The invoices we send online to our customers (see attached), do not include the green link option to pay the invoice online. When I go into Preferences to edit the payment options, I'm directed to a static screen displaying our bank account details only (also on attachment).
I have left several messages via the 'Got any thoughts about this feature?' link, but have received no reply. Can you help?
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April 2018 - last edited April 2018
The way PayDirect Online works is that fees for the previous month transactions are charged in the next billing period, for example, March's fees are included in April's invoice.
Now in your particular case, you are on an annual billing cycle, thus the fees are collating. For this reason, we are moving to a requirement where clients that use PayDirect Online do need to be a monthly billing cycle. As such we have been reaching out to clients to get them on that cycle and have access to use PayDirect Online once again. I can see we have attempted to make contact with yourself on this topic in February however we have been unable to get in touch with you. If you would like to provide your best contact number via Forum Private Message I can pass this onto that team to arrange that callback to have that necessary discussion.