MYOB / Thryv integration

[Cruelio]

Hi, 

I've recently integrated MYOB with Thryv.

I use MYOB to make itemised invoices, I recently noticed that for some reason

that when I have gone back to an invoice to reprint the entire invoice layout has automatically changed

to a edit service invoice. 

I can no longer see how many items the customer has purchased and no way of reverting it back to an itemised invoice.

The layout now only shows Description, Account No. (4-2211 Thryv transactions income account), Amount, Job and Tax columns only. It does not show the amount of items the client has purchased, only the totals in $ value.

I've disabled the invoice intergration between MYOB and Thryv until I can figure out what is happening and why my invoices are being altered. I have not given permission anywhere for Thryv to alter invoices, only to share invoices between the two software programs.

Has anyone had any experience intergrating Thryv with MYOB?

[ChrisMYOB]

Hello @Cruelio 

Welcome to the Community Forum. 

That is an odd interaction, but with third-party software, we are unable to say how the integration will affect the MYOB software. You would need to speak with Thryv to check what level of changes their software does to your records.