Overcharged in most recent invoice

[P9]

Hi, I have an Essentials account but with a fixed perpetual price that is discounted, however on my most recent invoice I have been charged the full amount.  I can't find an MYOB contact email address anywhere to query this and your phone lines are closed on the weekend.  Can someone help me with this?

[Tracey_H]

Hi @P9 

Thanks for your post. To discuss your account you will need to contact our Accounts & Billing team on 0508 328 283. If you need assistance with your software please don't hesitate to let us know, we'll be happy to help.

[P9]

An email or direct message option would be really, really helpful to deal with issues like this.  I've currently been waiting on hold on the phone for nearly 40 mins which I don't really have time for, and I've still only moved up three places in the queue!  Your website also stated that your phone lines were open on the weekends but when I called yesterday all I got was a recorded message that the lines were closed and I needed to call back in business hours.  Why is it so hard to get hold of you?!

[Tracey_H]

Hi @P9 

Having a look at your account I can see that you have spoken to an agent regarding this. If you need assistance with your software please don't hesitate to post again, we're happy to help.

[P9]

Actually no, my issue hasn't been resolved at all - I spent over an hour and a half with a representative on the phone, they then said they would email me with a solution but I've heard nothing from them and my overpayment still hasn't been refunded.  I would like an email address where I can contact someone please.