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I am having exactly the same problem! I receive emails for some payments and not others. My bank feed shows a total amount from PayDirect and now I can't match up the payments in MYOB. Where can I log into the PayDirect system to get a breakdown???
With MYOB Essentials when a payment is made by a customer you will receive an email to indicate that payment has been made. The system will automatically generate the Take payments transaction for that individual payment.
In terms of banking, the individual payments will be recorded as unmatched and you'll receive a lump sum deposit through via bank feeds. You would then match the associated bank deposit transaction with that of the individual payments.
If you are needing a history of your PayDirect payments, our phone-support team can review the account and look into providing a history. Note: This is on a per request per account basis.
I tried for 45 minutes to get an itemised statement of payments but eventually gave up and hung up. I don't think the person I spoke to actually understood my request. It was a very frustrating 45 minutes with no resolution.
Sorry to hear that you had trouble contacting our phone-based team.
Due to the nature of the enquiry, obtaining a history record of PayDirect payments is something that is controlled by a specialised team. However, in saying that, I have reached out to the team on your behalf and they should get in touch with yourself via email to provide that history.
With the PYC Paydirect system, Im not recieving the email informing me of the payment, is there anyway I can check what email address it should be going to.
To my understanding, when a customer does make payment on an invoice an email is set to the primary contact on the MYOB Essentials business. This can be checked via selecting your Business Name Menu (top right) and selecting Business Details.
Thanks for that. I have checked that email and it is the correct one Im looking at and unfortunatly I still cannot find any emails from the Pay Direct system.
Is there a log that can be checked to see if the was email was sent?