Query with on-line payments and the fees incurred

[AK2]

Hi

We are currently looking at seting up on-line payments with MYOB and would be grateful if you could please assist with the following queries:

1. We can see the MYOB fee is 1.8% + 0.25 for on-line payment via credit card. The method in which we currently accept credit card payment is over the phone and the CBA charge a merchant fee for this service. Could you please advise whether we will be charged both MYOB credit card fee and the CBA merchant fee if we set-up on-line payments? Or does MYOB use a seperate platform to our current merchant facility and as a result for those invoices paid on-line via MYOB will only attract the MYOB fee? 

2. Can you please advise whether MYOB are working on a timeline to have an option where these credit fees can be on-charged to the client?

3. Also can you please advise whether MYOB on-line payment can accept overseas credit cards? 

Appreciate your help and look forward to your reply.

Regards

AK2 

[Steven_M]

Hi @AK2 

The fees charged by MYOB in relation to Online Payments can be found on Help Article: Fees and charges. 

Currently, these chargers are paid to the MYOB Customer, not the business customer i.e. sender of the invoice is charged, not the recipient. However, as mentioned on the popular idea on this topic: Online Payments: Credit Card Surcharge, we're committed to building out that feature - no date has been set for that at this stage.

In terms of overseas credit cards, in theory, any VISA or MasterCard or AMEX credit card can be used by the system. The system will use a 3DS-secure system. As such some foreign credit cards may not meet that criteria and thus not be accepted by the MYOB Online Payments system.

[AK2]

Thanks Steven. Your reposnse is much appreciated. 

I am still unsure in regards to point 1: Could you please advise whether we will be charged both MYOB credit card fee and the CBA merchant fee if we set-up on-line payments? In other words does our in-house merchant facility run seperate to MYOB's on-line payment facility? In this regard the only fee per transaction paid via MYOB on-line payments is $0.25 per transaction + 1.8% of the invoice value?

Appreciate your help.

[Steven_M · Accepted solution]

Hi @AK2 

The transaction fee for payments made using MYOB's Online Payment function would be:  $0.25 per transaction + 1.8% of the invoice value. No in-house merchant facility at the client's end would be required when using that service.