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Unable to save quote in the app

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Noremac01
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Unable to save quote in the app

So the new app is great compared to the old app but I can't save a quote. It took 2 hours for phone support to even answer the phone. It started working and I have just tried it tonight and it has stopped working. Why can't I as a Myob essentials client actually send an email support. Very disappointing service to be honest. 

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Sam_R
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Re: Unable to save quote in the app

Hi @Noremac01,

 

Thanks for reaching out and letting us know. 

 

I saw reports of this happening for some other users yesterday too, however, the issue seemed to have been resolved as they were able to successfully save their quotes after some time. 

 

Could you please confirm if the issue resolved for you, or if the issue remains? 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Noremac01
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Re: Unable to save quote in the app

Hi Sam. This is still an issue. I have just tried it again within the last 5 minutes. 

Sam_R
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Re: Unable to save quote in the app

Hi @Noremac01,

 

Thanks for letting me know. 

 

Could you please uninstall, then reinstall the app to see if the issue persists? Let me know how you go.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Noremac01
Experienced Cover User
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Re: Unable to save quote in the app

This did not work. 

 

I ended up speaking to someone on the phone. The first time it wouldnt save and then it would so who knows

 

Your problem also is you need to have the quote numbers with Q numbers again as this new app basically steels invoice numbers. What MYOB doesnt realise is that most companies have sequensual invoice numbers. As you dont win every quote all of a sudden the invoice numbers end up missing due to the fact the developers have decided to change something that used to work properly. 

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