Cannot access Client File through My Practice (Essentials Subscription)

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
S-DS
4 Posts
User
User

4Posts

0Kudos

0Solutions

Cannot access Client File through My Practice (Essentials Subscription)

 

Hello,

 

 

I have a client who was trialling MYOB Essentials and then has decided to sign up.

 

I had to Chat with MYOB to get accountant access to his file the first time. Now that he has a live subscription, it appears I don't have access.

 

He said that on his end it shows that I am still 'active' and authorised.

 

Any assistance is appreciated as I have already contact MYOB through Live Chat on Friday and have not yet gained access. 

 

 

Thanks

 

SS

3 REPLIES 3
Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Re: Cannot access Client File through My Practice (Essentials Subscription)

Hi @S-DS

 

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

  • Your full name and email address 
  • Serial number 
  • Your clients serial number 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

S-DS
4 Posts
User
User

4Posts

0Kudos

0Solutions

Re: Cannot access Client File through My Practice (Essentials Subscription)

Hi Melisa,

 

Thanks for replying.

 

I contacted MYOB via Phone this morning and they managed to get me access in the end.

 

Apparently there have been recent issues with Essentials and User/ Advisor access. Took about an hour so they cancelled my Advisor access and gave me User access as I think something was said about the Developer having to have a look at it(?!). 

 

I'm glad I have access now!

 

Kind Regards,

 

Sherlin

Melisa_D
10,735 Posts
Former Staff
Former Staff

10,735Posts

0Kudos

1,186Solutions

Re: Cannot access Client File through My Practice (Essentials Subscription)

Hi @S-DS

 

Thanks for the update, glad to hear that this has been resolved for you. 

 

Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post