Essentials upgrade to Business

[Wolfie2011]

I have a problem when trying to create an invoice in the newly upgraded Essentials. A window with an error code comes up saying "Something went wrong, please try again or refresh the browser and gives and Request ID number.  Having been on the chat line most of the day I'm still unable to produce an invoice.

[Melisa_D · Accepted solution]

Hi @Wolfie2011, 

Thanks for your post. I'm happy to look into this for you, can you please send me a private message with the product serial number of the account. 

[Wolfie2011]

Hi Melisa, I've managed to speak with someone this morning who was extremely helpful.  It looks like there was a corruption in the Item details when I was producing the invoice. This has now been resolved and I'm so happy.  Jan

[Melisa_D]

Hi @Wolfie2011, 

Thank you for the update, I'm glad to hear that they've had this resolved for you !

[Wolfie2011]

I've received an email this morning from Helen Lau from MYOB but there isn't any content to the email.  Can you tell me if this could be a scam please?

[Melisa_D]

Hi @Wolfie2011, 

Thanks for your post. I can confirm this was a system/user error, and is not spam. Please disregard and delete the email.

Apologies for the confusion here.