Partner Zone

MYOB Essentials no access to client file?

Sally001
Partner
186 Posts
Partner
Australia
Partner

186Posts

6Kudos

4Solutions

MYOB Essentials no access to client file?

Client still has an active MYOB Essentials file and has asked me to reconcile for him. It has been a while since Ive logged in but when I log into my Partner Dashboard it says his file is cancelled?

 

How can I access his file? He says its showing him at his end that my email is a deactivated status?

1 REPLY 1
Melisa_D
MYOB Moderator
9,802 Posts
MYOB Moderator
MYOB Moderator

9,802Posts

691Kudos

1,111Solutions

Re: MYOB Essentials no access to client file?

Hi @Sally001

 

Thanks for your post. You will have to have activated file access to be access the clients file, can you please send me a private message with the product serial number and your email address so I can look into this for you. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post