Partner Zone

Need to give staff access to AR file

tws_aus
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Need to give staff access to AR file

I've been trying to give my staff member access to client's files (AR). I've added her as a staff member in partner.myob and also amended the "online file acces" in my.myob to give her access but when she logs in to partner.myob she can see the names but when clicking to open the file, it's asking her to "link a user ID to your MYOB account" and asking to enter a password.

 

Interestingly it is only the files I don't hold the subscription for that this is happening on. She can see the Essentials file for a client I hold the subscription on. 

 

What am I doing wrong?

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