PDF report

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PDF report

I have created a management report but get the following error when I try to open it in Adobe.


"There was an error opeinging this documnet - the file is damaged and could not be repaired."


I have tried 2 different browsers and a myriad of ways to open - save first tand then open, open from the saved file and open from the save and export button - nothing will allow me to open the report. My Adobe program is up to date.


Please advise

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MYOB Moderator




Re: PDF report

Hi @Denise_Cimarosti


Testing an MYOB Advisor report I was able to successfully create and open that report in a PDF program in my testing.

If you are still encountering that situation I would first recommend seeing if you can open another PDF (possibly a non-MYOB generated one). If you are not able to open that, you would be looking into Adobe itself.


If you are able to open that PDF, the first port of call that I would be doing is clearing your browser's cache and recreating that file AND/OR testing on another machine. It may be seeing if you have multiple businesses that you can create a report for to test if it's just this one business or multiple that you can't produce an openable PDF for.

Kind regards,

MYOB Community Support

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