Partner Dashboard - Unable to log in

[fdonnelly]

I'm trying to log in to the partner dashboard (partner.myob.com), however there is either just a spinning wheel or I get an error message (see attached). Once you select a practice, it's just the spinning wheel again.

I've checked the service status & there are no events. I've tried both Chrome & Edge. 

[tinamacnz]

I am getting the same error.  Can someone (anyone!!) from MYOB provide an update on what is happening and when it will be fixed??

[Melisa_D]

Hi @fdonnelly, @tinamacnz, 

Thanks for your posts. If you're still experiencing this can you please clear your browser cache and try again, if this doesn't work please let me know so I can take a look into this further with our teams. 

[Kirsten4]

I am getting this error also. I have tried clearing cookies & cache with no luck. 

[WayneC]

We have had a user just get the same error as well. She was accessing the portal via the cloud icon in the ribbon in Practice Manager. 

[fdonnelly]

@Melisa_D Clearing the cache did not work. Still just getting a spinning wheel or the same error message as before. 

[Melisa_D]

Hi Everyone, 

Just wanted to confirm if you've since been able to access the partner dashboard ?

Please let me know if you're still having troubles. 

[fdonnelly]

@Melisa_D  Yes, I'm now able to access the partner dashboard.