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Partner Dashboard - Unable to log in

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fdonnelly
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Partner Dashboard - Unable to log in

I'm trying to log in to the partner dashboard (partner.myob.com), however there is either just a spinning wheel or I get an error message (see attached). Once you select a practice, it's just the spinning wheel again.

 

I've checked the service status & there are no events. I've tried both Chrome & Edge. 

 

Capture.PNG
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7 REPLIES 7
tinamacnz
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Re: Partner Dashboard - Unable to log in

I am getting the same error.  Can someone (anyone!!) from MYOB provide an update on what is happening and when it will be fixed??

Melisa_D
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Re: Partner Dashboard - Unable to log in

Hi @fdonnelly@tinamacnz

 

Thanks for your posts. If you're still experiencing this can you please clear your browser cache and try again, if this doesn't work please let me know so I can take a look into this further with our teams. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Kirsten4
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Re: Partner Dashboard - Unable to log in

I am getting this error also. I have tried clearing cookies & cache with no luck. 

WayneC
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Re: Partner Dashboard - Unable to log in

We have had a user just get the same error as well. She was accessing the portal via the cloud icon in the ribbon in Practice Manager. 

fdonnelly
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Re: Partner Dashboard - Unable to log in

@Melisa_D Clearing the cache did not work. Still just getting a spinning wheel or the same error message as before. 

Melisa_D
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Re: Partner Dashboard - Unable to log in

Hi Everyone, 

 

Just wanted to confirm if you've since been able to access the partner dashboard ?

 

Please let me know if you're still having troubles. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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fdonnelly
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Re: Partner Dashboard - Unable to log in

@Melisa_D  Yes, I'm now able to access the partner dashboard.  

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