Tax Notice doesn't pick up clients

[jwang003]

Today I am sending my clients for the 1st provisional tax notice due on 28 August.

I have found there are quite a few clients whose 2021 tax returns have not filed yet, thus need to pay provisional tax based on their 2020 tax return. And MYOB Practice doesn’t pick up these clients!

This is serious!

I rely on MYOB system to produce list of clients who need to pay provisional tax, not on my brain memory. If MYOB system couldn’t pick a full list of the clients, there would hugely damage my practice!

[BS0000001]

Hi jwang003,

We're apologies for the inconvenience caused. I can understand the urgency of this issue, you can please let us know your best contact number or email, we can then reach out you and assist you to resolve this issue.

Thanks for your time today.

Regards,

Bin

[jwang003]

Thanks, but this is a public forum which is not supposed to put my contact number here. Where can I send you my number or email address?

[BS0000001]

Hi Jwang003,

Would you please email your contact details and a brief description of the issue to accountsupport@myob.co.nz. Or alternatively, if you're willing to let us to know your Client ID.

Regards,

Bin