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MYOB Team App

Avtaccounts
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MYOB Team App

Hi,

 

Multiple team members can't sign into the MYOB Team App, I tried all the troubleshooting that I could find on this community still not working.

Can someone please help with this. 

7 REPLIES 7
Melisa_D
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Re: MYOB Team App

Hi @Avtaccounts

 

Thanks for your post and welcome to the Community Forum ! Can you please confirm if they get an error message when trying to sign in ? If they are, can you attach a screenshot so I can take a look into this. 

Cheers,
Melisa

MYOB Community Support

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Avtaccounts
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Re: MYOB Team App

Hi, 

 

Thanks for your reply.

 

Different type of errors, 

 

I have attached a screenshot

 

Please have a look into it. 

 

We have tried changing passwords, reinstalled the app on the phone, authorised the company file from myob 

MYOB Screenshot.jpg
Melisa_D
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Re: MYOB Team App

Hi @Avtaccounts

 

Thank you for the screenshot. The employees experiencing this issue, have they been added to an active Location in the MYOB Team admin portal ? 

Cheers,
Melisa

MYOB Community Support

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Avtaccounts
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Re: MYOB Team App

Hi Mel,

 
Thank you for replying. 
I sorted 1 employee out, that is working fine now. 
But another employee still has the same issue and she is already an approving manager in Location, I have tried removing and sending links again but that email goes empty without any link.
Melisa_D
MYOB Moderator
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Re: MYOB Team App

Hi @Avtaccounts

 

Thanks for the update. The employee that you're having issues with, is she now assigned to a new location ?

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Avtaccounts
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Re: MYOB Team App

yes. still having the same issue

Melisa_D
MYOB Moderator
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Re: MYOB Team App

Hi @Avtaccounts

 

Can you please send me a private message with the below details so I can take a look into this for you:

  • Serial number 
  • Employees full name and email address 
  • Screenshot of the location created in the MYOB Team admin portal showing the employee 
  • Screenshot of employees card file profile page 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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