Partner Zone

MYOB Team app - unable to approve timesheets

Outbackwork
Experienced User
11 Posts
Experienced User
Experienced User

11Posts

3Kudos

0Solutions

MYOB Team app - unable to approve timesheets

Hi,

 

Have been unable to approve timesheets in the MYOB Team app, issue started about 1.5 weeks ago.  Had to process the last pay manually for each employee by accessing & adding up their unapproved hours in the Essentials MYOB Team portal. Have got about 3 weeks worth of timesheets sitting unapproved now. 

In the Team app, when clicking on approve timesheets, it takes a long time to load then this error (pic attached) comes up briefly before taking us back to login screen. Very frustrating.  I've tried updating & redownloading the app but no difference. Do you have any solutions?  And is there another backup way to approve timesheets when the app doesn't work, ie through the portal?

 

Have been using the Team app since it first came out. It has always been very slow to load, especially to approve timesheets. This issue really is icing on the cake.

 

Any help appreciated, thanks.

 

 

 

5FC5C621-E3DE-4587-A94C-CE97B1EC92FF.png
3 REPLIES 3
Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

700Kudos

1,132Solutions

Re: MYOB Team app - unable to approve timesheets

Hi @Outbackwork 

 

Can you please try ogging in using the same email address as what you have in your company information? Also, if you are the administrator of the company file, can you please be sure to check that under Manage Users (Setup>>User Access>>Manage Users), you only have the Administrator box ticked under Administrator? This would mean unticking all other boxes except for the Administrator tick box.

If the above steps do not work, try clearing the location in MYOB Team and re-entering it? Once you have done that are you now able to approve timesheets? If not, please check if current pay period's timesheets can be approved or returning the same error. 

Please let us know how you get on and if you require further assistance.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Outbackwork
Experienced User
11 Posts
Experienced User
Experienced User

11Posts

3Kudos

0Solutions

Re: MYOB Team app - unable to approve timesheets

Hi Komal,

 

Thanks but unfortunately the steps you've provided have not changed anything, the same error still comes up.

 

If you could continue to assist that would be great, pay run is tonight and I'm facing another manual pay run if not resolved.

 

Thanks.

Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

700Kudos

1,132Solutions

Re: MYOB Team app - unable to approve timesheets

Hi @Outbackwork 


Please send me your product serial number and login email address by Private Message as we will have to investigate this further.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post