MYOB Team - location

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CYP
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MYOB Team - location

I'm trying to set up MYOB Team, but am unable to create any locations.  I am able to enter the information, however when I click on the SAVE button it does not save.  Please advise what I am missing. 

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Melisa_D
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Re: MYOB Team - location

Hi @CYP

 

Thank you for your post. To troubleshoot, can you please close down AccountRight and clear the AccountRight cache. Once cleared please attempt to create the new location. Does it now work ?

 

Please do let me know how you go. 

Cheers,
Melisa

MYOB Community Support

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CYP
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Re: MYOB Team - location

Thank you Melisa, I have cleared the cache, which has allowed me to add a location.  However, I can't add any more locations or employees.  I have only added three employees, but need to add more, as none of the three selected employees are approving managers and I can't see any others to add.  Please advise

Melisa_D
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Re: MYOB Team - location

Hi @CYP

 

Glad to hear that worked. Can you please confirm if you get any error messages when attempting to add additional locations ? If possible can you please provide a screenshot of your window. 

Cheers,
Melisa

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CYP
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Re: MYOB Team - location

Hello Melisa,

There is no error message, nor is there any way of adding another location.

Cheryl

Melisa_D
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Re: MYOB Team - location

Hi @CYP

 

Can you please confirm if you created the first location ? also, if you go to setup > User access > Select your username, is your role set to administrator ?

 

Please do let me know. 

Cheers,
Melisa

MYOB Community Support

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CYP
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Re: MYOB Team - location

Thank you Melisa for your help.  The problem was that I was not creating under Administrator, this has now been rectifiied.

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