PHOTO VERIFICATION NOT WORKING FOR THE LAST 12 MONTHS

[Janice_W]

PLEASE NOTE THAT SINCE WE STARTED USING TIMESHEETS IN MYOB LAST YEAR SEPT, WE HAVE NEVER BEEN ABLE TO SEE THE EMPLOYEE AS THE VERIFICATION PHOTOS DO NOT WORK 

THE LAST COMMUNICATION I RECEIVED WAS THAT THE PROCESS WAS WITH THE DEVELOPMENT TEAM AND THEY WERE WORKING ON AN UPDATE 

[Hannah_V]

Hi, @Janice_W I apologize for the inconvenience.

I will further check here on my end regarding this issue.

Please bare with me and I'll keep you posted.

Also, I would like to check your account, can you please send me a private message with the following information:

• Serial Number
• First and Last Name
• Company Name

Regards,

Hannah 

[Janice_W]

0101

[Hannah_V]

Hi, @Janice_W thank you for providing this information.

I already checked your account, just to make sure if this is regarding your subscription and why it is not working.

Fortunately, this is active here on the system. We have to check further the cause of it.

Do you have any error messages when previewing this feature?
Did you try to uninstall and re-install the Application?

Please let me know how this goes for you.

Thank you!

[Janice_W]

Please see below the error message.

Do you suggest uninstalling MYOB Team on the ipad and then re installing ?

[Hannah_V]

I see, thank you for providing this screenshot.

Yes, please. If you can uninstall then re-install the Application on the iPad.

Have you tried it on your mobile phone? Please let me know. Thank you!

[Janice_W]

Hi Hannah

Please note that i did uninstall Myob team on the ipad and the photo is still not showing .

Where to from here ?

[Hannah_V]

Hello, @Janice_W thank you for your correspondence. 

We apologize that this is taking your time, I totally understand you. Upon checking, this is further investigation.

Can you please send me a private message with the following information:

• Serial Number
• First and Last Name
• Company Name

Regards,

Hannah