Partner Zone

Repeated login problems

BW-WBS
Contributing User
11 Posts
Contributing User
Contributing User

11Posts

0Kudos

0Solutions

Repeated login problems

My employees are constantly told they cannot log in to the teams app. It says the error is in the username or password, but even after deleting and retyping it, it won't login. They have deleted and reinstalled the app on numerous occasions, but it keeps happening. 

I also can't approve timesheets through the app. The approve timesheets page never loads. I've been trying on and off since May and not once have I got through to approve them on my phone.

3 REPLIES 3
Melisa_D
MYOB Moderator
9,802 Posts
MYOB Moderator
MYOB Moderator

9,802Posts

691Kudos

1,111Solutions

Re: Repeated login problems

Hi @BW-WBS

 

Sorry to hear about this. Have the employees been assigned to a location in the MYOB Team admin portal ?

 

In regards to the timesheet window, can you please provide a screenshot of how it appears for you so we can take a look into this further. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

BW-WBS
Contributing User
11 Posts
Contributing User
Contributing User

11Posts

0Kudos

0Solutions

Re: Repeated login problems

Yes all the employees have been added to the location. They have all used it before, but this is an intermittant problem which has been ongoing. For one specific employee more than others. I have tried to remove then re-add them to the location but to no avail.

These are the screenshots that I see. I have only got administrator ticked in the user access.

 

myob team not loading.jpg
MYOB Team error.jpg
Melisa_D
MYOB Moderator
9,802 Posts
MYOB Moderator
MYOB Moderator

9,802Posts

691Kudos

1,111Solutions

Re: Repeated login problems

Hi @BW-WBS

 

Can you please send me a private message of the location set up in the admin portal. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post