Account Right V19.15 Plus Initialisation Error

[JacintaK]

Hi I have an older file as per above that we have always used, but now it is saying it has an initilisation error when trying to open the file. I can't upgrade the file without the serial number, and I can't find the serial number without opening the product - any suggestions? My IT guys have had a look also with no result.

[gavin12345]

Hi @JacintaK 

See my post here - this solved problem for that user. The issue is not with your company file, so getting the serial number won't help. By all accounts there is a new issue caused by a recent windows update. Solution is relatively simple but requires specific steps best performed by an IT person with good MYOB understanding.

Regards

Gavin

[Hannah_V]

Hi, @JacintaK thank you for your post.

I would like to check your file here on our system. 
To further assist you, can you please send me a private message with the following information:

• Serial Number
• First and Last Name
• Company Name

Kindly attach a screenshot of the error message. 

Regards,

Hannah 

[Celia_B]

Hi @JacintaK 

I just wanted to follow up on your concern? May I know how you go about the issue? If you're still needing help with your concern please don't hesitate to post again. Or you may send us a private message with more details on your account and one of us will be happy to assist you. 

Looking forward to hear from you soon. 

Thanks, 

Cel