COVID-19: Pricing, Support and Stimulus Package

Highlighted
Community Manager
5,912 Posts
Community Manager
Australia
Community Manager

5,912Posts

2,159Kudos

477Solutions

COVID-19: Pricing, Support and Stimulus Package

** Post on behalf of Greg Ellis – CEO, MYOB **

 

Dear all,

 

The impacts of COVID-19 are already being felt by businesses, large and small, across Australia and New Zealand. It is a situation that is evolving rapidly, but while it does, MYOB remains focused on our commitment to helping businesses survive and succeed.

Pricing and Financial support
MYOB understands the important role that we play in supporting the business community across Australia and New Zealand. This role is particularly important in times of uncertainty, which is why we have taken tangible steps to help with immediate cash flow concerns:

 

  • The immediate suspension of price rises until further notice
  • A review of payment terms to provide flexibility to industries hardest hit
  • The implementation of a dedicated support team to manage hardship applications
  • Providing information on access to government grants

 

We’re here when you need us
We anticipate that there may be a time soon when our teams are required to work away from their offices. This flexibility isn’t unusual for MYOB employees and we are very well set up to continue to support you.

 

You can also visit our help site for general support or ask a question on our community forum, which is monitored by dedicated support representatives.

 

Access to the government’s COVID-19 Stimulus Package
In a bid to protect the Australian economy against one of the most significant threats to business in recent times, the government has launched a stimulus package that includes wage subsidies, business tax breaks, money for low-income families, healthcare support, and more.

 

+ Coronavirus support package for Australian businesses

Be assured, we are taking every measure to ensure business as usual at MYOB so we can continue to support you.

Stay safe and thank you for your continued support.  

Cheers,
Suja Pillai

Social Support and Community Manager

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

14 REPLIES 14
Highlighted
2 Posts
Cover User
Cover User

2Posts

1Kudos

0Solutions

Re: COVID-19: Pricing, Support and Stimulus Package

  • A review of payment terms to provide flexibility to industries hardest hit
  • The implementation of a dedicated support team to manage hardship applications

I refer to the first point above which was in an email recently received.  I have two subscriptions for my two small businesses, which are both hospitality in regional WA.  One is a B&B and the other a small hotel.  Both have had disastrous hits in the past weeks resulting in a 90% drop in bookings.  I am looking at cancelling my AccountRight subscriptions - or is there an alternative / assistance from MYOB?  

Highlighted
Community Manager
5,912 Posts
Community Manager
Australia
Community Manager

5,912Posts

2,159Kudos

477Solutions

Re: COVID-19: Pricing, Support and Stimulus Package

Hi @countrybumpkin,

 

I'm really sorry to hear about the impact COVID-19 is having on your business. I request you to please Email accounts@myob.com so we can work through ways to support you during this uncertain time.

 

I hope that you, your family and your community stay safe during this time. 

Cheers,
Suja Pillai

Social Support and Community Manager

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
1 Post
User
User

1Posts

0Kudos

0Solutions

Re: COVID-19: Pricing, Support and Stimulus Package

We have recently paid (beginning of March) our annual subscription which reflected the 9% price rise. Is the suspension of price rises retrospective?

Highlighted
Ultimate User
2,892 Posts
Ultimate User
Australia
Ultimate User

2,892Posts

2,161Kudos

399Solutions

Re: COVID-19: Pricing, Support and Stimulus Package

Hi @Suja_P 

 

One thing MYOB could offer that won't cost MYOB is to retain online files for say 6 months instead of the usual one month when an online subscription is cancelled. Esp for Essentials users who might cancel their subscription for a few months and then want to re-start once the crisis is over. Unlike AccountRight users who can backup their online file, Essentials user might be faced with starting a new file all over again - MYOB could help them avoid this by keeping the online file stored longer before they are deleted.

 

Regards

Gavin

Highlighted
Community Manager
5,912 Posts
Community Manager
Australia
Community Manager

5,912Posts

2,159Kudos

477Solutions

Re: COVID-19: Pricing, Support and Stimulus Package

Hi @Don2

 

Thank you for your post. We'd be happy to arrange a pro-rata refund of the increased amount. Please send an Email to accounts@myob.com with your account details.

Cheers,
Suja Pillai

Social Support and Community Manager

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
Community Manager
5,912 Posts
Community Manager
Australia
Community Manager

5,912Posts

2,159Kudos

477Solutions

Re: COVID-19: Pricing, Support and Stimulus Package

Hi Gavin (@gavin12345),

 

Thank you, for your post. Great suggestion.
 
At this stage, we're taking each application on a case by case basis and working with the impacted businesses on a solution that is reasonable for both parties. This could include options such as the one you've mentioned, but given all businesses are different, we feel that the individual approach is going to be the most helpful for now.

Cheers,
Suja Pillai

Social Support and Community Manager

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
Ultimate Partner
1,655 Posts
Ultimate Partner
Australia
Ultimate Partner

1,655Posts

1,038Kudos

127Solutions

Re: COVID-19: Pricing, Support and Stimulus Package

Hi @gavin12345  - A great idea !  Kym in Darwin (Palmerston home office)

Highlighted
Contributing User
6 Posts
Contributing User
Contributing User

6Posts

1Kudos

0Solutions

Re: COVID-19: Pricing, Support and Stimulus Package

MYOB has said that it will continue supporting the software on Windows 7 operating systems until 31 March 2020. 

What happens after the 31 March - will we still be able to use our MYOB company files?

 

As a small NFP it is difficult to find funding to upgrade from Windows 7 and the current Covid-19 issues are making it harder. Currently we are still working on Windows 7 with very little chance of upgrading before the cut off date. Furthermore, if we need to work remotely most of our employees have Windows 7 computers at home as well.

Would it be possible to extend this support past 31 March ?

Highlighted
Ultimate User
2,892 Posts
Ultimate User
Australia
Ultimate User

2,892Posts

2,161Kudos

399Solutions

Re: COVID-19: Pricing, Support and Stimulus Package

Hi @ACFC 

 

Microsoft ended support for Windows 7 in Jan 2020. What this means is that they will not provide technical support (how to fix technical issues that arise), software updates, driver updates, security updates etc. 

 

Rest assured Windows 7 will continue to work beyond that date, just as it does now (so will your current MYOB software).

 

For example Microsoft ended support for Window XP in April 2014. A computer with XP still works today (in 2020) and many users continue to use it. So if nothing else changes on your computer, all existing software (including MYOB) will keep working. If however you need to add the latest printer (which doesn't come with an XP driver), it may not work with your XP computer. This is just an example how making a change to your computer down the track can affect you if you stay on an older operating system or version. Another issue is security risk. If a new computer virus or vulnerability is developed and detected, Microsoft will not modify Windows XP (or Windows 7)  to stop the virus or or vulnerability - you will need to keep your anti-virus software up to date.

 

Same applies to MYOB. Whatever currently works will continue to work on Windows 7.  If however you upgrade to AR2025 (if there will be such a version) that may not work with Windows 7 if MYOB make changes to how AR2025 works.

 

So there is no need to upgrade immediately from Windows 7 just because MYOB support ends. Down the track as other circumstances and system requirements change, you may then need to upgrade your operating system.

 

Regards

Gavin

 

 

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post