I can’t confirm my company file

[DT14]

Can you please help me? I have Business Basics, recently I've had to phone to confirm my company file. Today the phone message says I can no longer do that. So how am I supposed to use the program?

other posts have a response to private message my details. Where do I do that?

Look forward to your help!

Deborah

[Doreen_P]

Hi @DT14 

Thanks for your post and Welcome to MYOB Community Forum.

To further assist you with this, kindly send me a private message with the following details:

• Serial number
• Name of primary contact and email address
• Business name
• Company File ID (Help > About MYOB AccountRight)
• Company File Code
• Product version (Help > About MYOB AccountRight)

Best regards,

Doreen

[Doreen_P]

Hi @DT14 

I would like to follow up the requested details to further assist you with your concern. If you are still experiencing the issue, please don't hesitate to reply or send me a private message and we'll be happy to assist. 

Best regards,

Doreen