NEED HELP - MYOB CUSTOMER SUPPORT IS A JOKE!!!

[peter7894]

Need help with the below error

Request ID: b4591087-8808-4e88-980d-9724e08b538f.

Myob your are the worst people to deal with, customer support is ajoke, there simply is none

[Isaiah_C]

Hi @peter7894 

Thank you for reaching out to us and We regret to know that you're having a difficulty reaching out to a customer support. We are always here for you, and we will be more than happy to assist you with this. Please send me a Private Message containing the following:

• Serial number
• Business name
• Screenshot of the error

Please let me know if you need further help.

Kind regards,

Sai

[Leneth_A]

Hi @peter7894

I would like to check back with you if you still need help with the error that you are getting. If so, can you please send the needed information posted on this thread to assist you further? 


Cheers, 
Leneth 

[peter7894]

Hi Thank you for replying 

I finally got through to  a person on the phone and fixed the issue 

[jmh]

I agree Peter

Why do we pay for a service that isn't provided?

Joanne

[loulouk]

But you are not always here your online login just runs you in circles,and phone calls just result in hours on hold. I notice you have no problem with issuing invoices, whilst my last enquiry took 3 weeks to be resolved

[BGJD]

I totally agree with you.

It is so frustrating trying to contact anyone at MYOB. It is vitually impossible. I have wasted more than 5 hours trying. All I want to do is advise them of the new expiry date of my credit card that they charge for out monthly subscription!

Their online help system is a joke too!!!!

[jmh]

I hope you have some luck soon, their support is well below par.

[Earl_HD]

Hi @everyone,

Thanks for your post and I'm sorry to hear about the long wait you experienced on the phone and the service you received. We truly apologize for the delayed response and for any inconvenience this may have caused. We understand your frustration, and we value your feedback. Our goal is to provide prompt and efficient service to all our customers, and we fell short of that in your case.
 

We appreciate you bringing this to our attention, and we will take steps to address the issue and improve our customer service. Your satisfaction is important to us, and we want to make sure you have a better experience in the future. If you have any specific concerns or if there's anything we can do to assist you further, please don't hesitate to post again. Your feedback is essential in helping us improve our services. Thank you for your understanding.

Regards,
Earl

[jmh]

Earl you're replying to a post that is not current. You're illustrating exactly the point we are making - the timeliness of 'support' is unacceptable. 

Joanne 

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@Earl_HD wrote:

Hi @everone.

Thanks for your post and I'm sorry to hear about the long wait you experienced on the phone and the service you received. We truly apologize for any inconvenience this may have caused. We understand your frustration, and we value your feedback. Our goal is to provide prompt and efficient service to all our customers, and we fell short of that in your case.
 

We appreciate you bringing this to our attention, and we will take steps to address the issue and improve our customer service. Your satisfaction is important to us, and we want to make sure you have a better experience in the future. If you have any specific concerns or if there's anything we can do to assist you further, please don't hesitate to post again. Your feedback is essential in helping us improve our services. Thank you for your understanding.

Regards,
Earl

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