Spam via Forum Private Messages

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

0Kudos

6,759Solutions

Spam via Forum Private Messages

Hi Everyone

 

Recently some of you may have received a private message offering Financial Advice. While these users have used the MYOB Community Forum as a platform to send these unsolicited messages, these messages have not come from MYOB. As a result, we recommend that you do not click on any suspicious links. 

 

We are working with our platform provider to prevent these types of posts now in the future. In the meantime, to prevent these things from occurring:

  • We have banned the individual usernames created
  • Temporarily disabled the private message capabilities of the Community Forum

We do also encourage users that are impacted to temporarily disabled their private messages at their end through My settings>>Preferences>>Private Messanger and disabling Turn on private messages.

 

Our sincere apologies for the inconvenience caused by the spam. Thank you to the users that have reported those cases.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

1 REPLY 1
Steven_M
45,180 Posts
Former Staff
New Zealand
Former Staff

45,180Posts

0Kudos

6,759Solutions

Re: Spam via Forum Private Messages

Hi Everyone

 

Following on from this situation, we've instituted some changes to the MYOB Community Forum relating to private messages.

 

Private message access will now be controlled by the MYOB Moderator group. If it is decided that your enquiry is better suited to be taken privately, the MYOB Moderator group will enable private messages for you to engage with them on your enquiry. While we do acknowledge that this is a change from the previous level of access, the changes are designed to overall benefit the Community.

 

As always, if you do encounter a private message or post on this Forum and you do wish to report it you can:

  • Select Report option (bottom left) when reviewing the Forum private message.
  • For posts, you can select the Ellipsis button and then Report Inappropriate Content. 

Attachment.PNG

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post