Support needed - confirming company file

awensi
2 Posts
Cover User
Vanuatu
awensi
Cover User

2Posts

0Kudos

0Solutions

Support needed - confirming company file

I am using MYOB Premier v12.5.

I received a notification a few days to confirm my company files - on attempt to do so, i failed in all given options.

At this stage MYOB can only be read without writing access.

 

What must i do to confirm my company files, and restore writing access?

 

Regards

Alma

1 REPLY
MYOB Moderator Steven_M
22,978 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

22978Posts

2609Kudos

3279Solutions

Re: Support needed - confirming company file

Hi @awensi

 

For us to assist with confirmation of a company file we would require:

  • The serial number - Setup>>Company Information
  • The Company file ID - Help>>About AccountRight
  • The version of the program you are using - Help>>About AccountRight

This information can be access by selecting to Confirm later/placing the file into read-only mode.


Once you have obtained that information you are welcome to send me through a private message on the MYOB Community Forum with that information so we can investigate your confirmation further.


Kind Regards,
Steven
MYOB Client Support
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