Unable to confirm company file

[jzfoong]

Hi team,

I need to confirm my company file (for the fourth time it feels like) with MYOB. This always seems to happen once every three months, and every time it results in me being on the phone for hours on end on hold.

I can never confirm my company file via online in the software (current version is MYOB AccountRight 2023.4.0).  I always get the error message that I am "unable to unable to activate the company file. You need to phone MYOB Customer Service for assistance." Copy of screenshot is attached for reference.

I've also tried this website (https://confirmation.myob.com/confirm) with no luck. I've also added MYOB as a trusted site in my settings and it still doesn't work.

Is there anyone that can shed some light as to why this has to be done every few months? Every time MYOB AccountRight has a software update, I also update my data file as well.

[jzfoong · Accepted solution]

It's fine now team - I'm now able to access my company file as I managed to get a hold of online support.

It seems like I need to manually confirm the company file every time there is a build update. If I have to manually confirm my company file via phone every time this happens (which seems to be once every few months), this is terrible practice. This is not a sustainable method for confirming data files if people are unable to confirm via online methods, like myself.

[Sean_DC]

Hi @jzfoong 

Thank you for your post. I'm sorry to hear about the experience you had. 

We are promoting our self-service method of confirming files so that you can generate a code when needed. You may also try here: http://help.myob.com/confirmation. 

If in any case, you are experiencing trouble again with confirming, please feel free to post again or reply to this post. 

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.