Unable to log into my.MYOB accounts - 504 Gateway Timeout error (05/05/2020)

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Steven_M
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Unable to log into my.MYOB accounts - 504 Gateway Timeout error (05/05/2020)

Hi Everyone

 

Current Status: Resolved 05/05/2020 3:20 PM AEST

 

Products: my.MYOB accounts, AccountRight Live, MYOB Essentials and other MYOB online Services.

We are currently investigating reports of clients not able to log into their online products. Some clients are reporting a series of 504 gateway timeout error messages.


We apologise for the inconvenience. Our team is looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

 

Thanks for your patience during this time.


I will keep you posted via this post. Please click on the Subscribe button at the top right-hand side of this post to get notified of updates by email

Kind regards,
Steven

MYOB Community Support

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3 REPLIES 3
Steven_M
MYOB Moderator
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Re: Unable to log into my.MYOB accounts - 504 Gateway Timeout error (05/05/2020)

Hi Everyone


Thank you for your patience

 

This particular situation is still being investigated by our team. They do understand the priority and urgency required to have this situation resolved as soon as possible.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Steven_M
MYOB Moderator
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MYOB Moderator
New Zealand
MYOB Moderator

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Re: Unable to log into my.MYOB accounts - 504 Gateway Timeout error (05/05/2020)

Hi Everyone

 

We are still working with our 3rd party provider to resolve this issue. We're starting to see that some users are now able to log in. We are still investigating some residual performance issues.
 
Apologies again for the inconvenience and frustrations caused by this.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

CloverQ
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Re: Unable to log into my.MYOB accounts - 504 Gateway Timeout error (05/05/2020)

Hi everyone,

 

Thank you all for your patience. We are glad to let you know that the system is now stabilised, and our teams are no longer seeing any impact on clients. 

 

We will continue to monitor throughout the day to ensure that the service is up and running. We greatly appreciate your patience while our teams worked on this matter. 

Cheers,
Clover

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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