error code 12029

[Jackyboy]

Help please

I need to confirm my file and it will not allow me to do this via internet. Please help asap, I need to prepare for my BAS. 

[Leneth_A]

Hi @Jackyboy

Thanks for your post.

In this matter, I recommend taking a look at Help Article: Activation and confirmation errors in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.

Should you still be unable to confirm then please send me a private message with the following information:

• The serial number of the product -  Setup>>Company Information
• The company file ID - Help>>About AccountRight
• The version of the software you are - Help>>About AccountRight
• If you are on AccountRight Classic (v19 or below) - the Company file code

Please let me know if you need further help.

Cheers,
Leneth