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Will MYOB be uploading a hot fix update for this? For clients who have not yet installed the update, would you suggest holding off to avoid any issues?
Currently, to my knowledge, we don't have any plans to release a hotfix for this particular situation, however, as indicated in my previous posts on this thread, restarting the program does generally correct the error. Alternatively, clearing your cache file has been known to work as well.
I am having the same issue with a few clients that are upgraded. When I first upgraded last week they were fine, now the forms are gone again. This is causing a big issue with sales invoices as the default forms do not include banking information or company logo's etc.
Generally speaking if you notice this happening, restarting AccountRight can often resolve it. If restarting AccountRight doesn’t resolve it then the next step would be to clear the cache on AccountRight, which forces AccountRight to reload information in the background
We are using Accountright 2019.2 using a network library.
When I encountered this last week, it resolved the issue clearing the cache.
Now clearing the cache does not work?
FYI clearing the cache is not a worthy solution even if it did work, MYOB needs to put a fix out on this.
I had the same problem after upgrading from 2019.1 to 2019.2, closing and restarting MYOB seesm to have fixed the problem, thanks.
Yes we are having this issue and many others since upgrading to 2019.2. We would definitely like this solved as we can't keep rebooting throughout the day. The form names are there but print up as the plain MYOB forms. Sometimes it works fine on one computer and not on the other or vice versa. It is a very annoying, intermittent problem.
I had this issue as well. Restarting MYOB seems to have cleared it up for now. I hope this is reslved in a future patch if it is an intermittent problem
I have just encountered the same problem after upgrading from version 2018.4.1 to 2019.2. The customised form shows on the drop down list, however the form is not customised.
After reading this thread I closed the program and restarted, and the customised forms are now correct.
This happened to 2 online working files.