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AccountRight 2018.4.1 Update windows cant open file

DarrinH
4 Posts
Cover User
Australia
DarrinH
Cover User

4Posts

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1Solutions

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AccountRight 2018.4.1 Update windows cant open file

Hi There,

 

Im trying to  install the new version of account right and keep getting the message ' windows cant open this file'. It is asking if I want to use the web service to find correct program or to select  a program from a list of installed programs.

Ive downloaded plenty of account right versions and have not had this pop up before.

Could someone please assist in what I should do next to complete install

 

Thankyou

2 REPLIES
MYOB Moderator Neil_M
9,286 Posts
MYOB Moderator
New Zealand
Neil_M
MYOB Moderator

9286Posts

994Kudos

1302Solutions

Re: AccountRight 2018.4.1 Update windows cant open file

Hi @DarrinH

 

I would start by double checking the extension of the downloaded installer. Does it end in .exe or something else? As Windows uses the extension to determine what to do with the file, if Windows didn’t recognize the extension then it would ask you what program you wanted to use to open the program.

 

If the extension on the file is not showing as .exe then you can try right clicking on the file name and choosing the Rename option, and change the extension on the file to .exe. When you do Windows will pop up a window advising that changing the extension can stop the file from working. Clicking ok will allow you to proceed.

 

Assuming that doesn’t work you will need to download the installer again



Regards
Neil
MYOB Client Support
DarrinH
4 Posts
Cover User
Australia
DarrinH
Cover User

4Posts

0Kudos

1Solutions

Accepted Solution Solved Solution

Re: AccountRight 2018.4.1 Update windows cant open file

Hi Neil,

 

I appreciate your help, I ended up downloading a new installer

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