Bank Feed is not updating - Bank of Quuensland

Contributing Cover User Debie_GoldX15
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Bank Feed is not updating - Bank of Quuensland

Bank Feed is not updating - Bank of Quuensland.

 

Can you kindly advise on what to do? Thank you.

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Contributing Cover User Debie_GoldX15
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Re: Bank Feeds not updating

Hi,

 

NAB is okay but bank feeds for Bank of Queensland are not updating.

Please advise on what to do.

 

Thank you,

Debie

Gold Cross Products & Services

02062708952

MYOB Moderator Steven_M
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Re: Bank Feed is not updating - Bank of Quuensland

Hi @Debie_GoldX15 

 

Looking at your bank feeds (at the time of posting), we do have transactions awaiting for collection. This does include 10 transactions for your Bank of Queensland. 

To access those transactions do go to Banking>>Bank transactions>>Get Bank Transactions.

 

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

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Contributing Cover User Debie_GoldX15
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Re: Bank Feed is not updating - Bank of Queensland

Hi,

 

It’s still not updating on time this month.

Last month, it was late, too.

Can you please check again.

 

Thanks,

Debie

MYOB Moderator Steven_M
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Re: Bank Feed is not updating - Bank of Queensland

Hi @Debie_GoldX15 

 

Based on what I can see for your Bank of Queensland bank feed, the last transaction that we have received from the bank was back on 30 April.

 

If you are expecting a transaction to come through via bank feeds I would recommend checking your internet banking/bank statement to ensure that the transaction has been recorded at the Bank's end. If the transaction(s) are showing on your internet banking/bank statement then we would need a copy of that internet banking (screenshot) or a copy of the bank statement - can be sent through as an image on a private message on this Forum to myself. We can then lodge a ticket with our team to look into your feeds and, if necessary, converse with your bank to see why those transactions are not coming through.

Kind regards,
Steven

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MYOB Moderator Steven_M
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Re: Bank Feed is not updating - Bank of Queensland

Hi @Debie_GoldX15 

 

I understand that our team have reviewed your account and have pulled those bank feed transactions through for you. From the looks of your account, you have successfully been able to receive those transactions into your company file.

 

If you do require further assistance don't hesitate to get in touch.

Kind regards,
Steven

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Contributing Cover User Debie_GoldX15
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Re: Bank Feed is not updating - Bank of Queensland

Hi Steven,

 

Thanks for your assistance.

I hope the bank feeds will continue to update going forward.

 

Cheers,

Debie

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