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I have just upgraded to Account Right on line and now when I try to do a Bank File, the bank account that I want it taken out of will not come up. I have followed the help steps to do this but it still will not work. Also in the old V19 I did not have to put in the bank account, I would just save the file to an ABA file and then go into the bank and import it. I had to do the pays one employee at a time this week which was very time consuming. Can someone please help, I can't contact Myob any other way as there is over an hour wait on the phone. I need help now. I only work one day a week on a Wednesday and have come in this morning to try to get this sorted out. I am getting very frustrated by the lack of support. I cannot even send an email for help.
go into setup and then into linked accounts then payroll
check the bank accounts selected for bank account for electronic payments
also check that the bank account has the banking details tab completed
see if that helps