Connection Error message since upgrading to two factor authentication?.

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Experienced User iosman1234
36 Posts
Experienced User
Experienced User

36Posts

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Connection Error message since upgrading to two factor authentication?.

Hello,

 

We have recently "upgraded" to the new online AR v2018.3.  Last week, we further upgraded to two factor authentication. I am now being impeded from completing reconciliations, as when I attempt to receive payments, I recieve the error message "We're sorry, but something has interrupted AccountRight and you'll need to restart." I have attempted this on 3 of our computers, all running different anti virus software, and all using different, working internet connections. The result is the same, regardless. As you can imagine, I am fairly frustrated. I'd appreciate a swift response, as I cannot go forward with me actual job until this issue is rectified.

 

thanks

iosman

1 REPLY 1
Highlighted
Experienced User iosman1234
36 Posts
Experienced User
Experienced User

36Posts

18Kudos

0Solutions

Re: Connection Error message since upgrading to two factor authentication?.


@iosman1234 wrote:

Hello,

 

We have recently "upgraded" to the new online AR v2018.3.  Last week, we further upgraded to two factor authentication. I am now being impeded from completing reconciliations, as when I attempt to receive payments, I recieve the error message "We're sorry, but something has interrupted AccountRight and you'll need to restart." I have attempted this on 3 of our computers, all running different anti virus software, and all talktosonic using different, working internet connections. The result is the same, regardless. As you kroger survey can imagine, I am fairly frustrated. I'd appreciate a swift response, as I cannot go forward with me actual job until this issue is rectified.

 

thanks

iosman


thanks my issue has been fixed.

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